AICEPA RETURN POLICY
Effective Date: July 01, 2025
At AI Centre of Excellence in Psychometric Assessment (AICEPA), we offer digital psychometric assessments designed to support students in identifying suitable academic and career pathways. Due to the nature of our services, we have established the following Return Policy:
No Return After Assessment Completion
Once a user has started or completed the assessment, the service is considered delivered. The Career Aptitude Report becomes available for download only upon full completion of the assessment. Therefore, no returns are possible once the assessment has begun.
Partial Assessment Attempts
Even if a user exits the assessment before completion, a return is not possible. Our assessment engine begins processing the data from the first interaction. We encourage users to complete the test to receive their full “Career Aptitude Report”.
Exceptional Circumstances
In case of technical errors, such as payment failure, system crashes, or inaccessibility, please contact us at info@aicepa.com within 3 days of your transaction. Our support team will investigate and may offer:
- A complimentary retake
- Platform credit for future use
- Another appropriate resolution, at our discretion
Misuse or Misrepresentation
Returns are not accepted in cases of deliberate misuse, such as multiple registrations by the same user or fraudulent activity. AICEPA reserves the right to review and reject return claims under such conditions.