Frequently Asked Questions
Career Assessment Refund Policies & Assessment Procedures
I only answered a few questions. Can I get a refund?
No. Once the assessment has started, our system begins analyzing your responses. Refunds are not available beyond this point.
I changed my mind before starting the test. What now?
If you haven’t started the assessment and it’s within 3 days of payment, you may request a full refund.
My internet crashed mid-assessment. Can I try again?
You may start the assessment again, your responses are saved in the system, and you can start from where you left.
I didn’t like my Career Aptitude Report. Can I return it?
No. The report is generated based on your inputs, using established Psychological frameworks and uses the 1xAssessment and utilized system resources, hence, it cannot be returned, refunded, or exchanged.
What if I paid but never started or accessed the assessment?
If you didn’t start the test and request a refund within 3 days of payment, you are eligible for a full refund.
Quick Summary
Refund Eligible
Haven’t started assessment + within 3 days of payment
No Refund
Assessment started or report generated